Steve Wang is a product designer at Toast

He specializes in simplifying complexity

Empathy and storytelling guide how he designs and collaborates

Driving restaurant efficiency through better Mobile POS design

Enhanced server ordering and guest payment, driving efficiency gains that contributed to $40M in ARR and a 45% increase in product NPS.

2024 · Mobile / Consumer experience

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Improving activation for Toast Delivery Service, Toast’s white-label delivery solution.

Redesigned Toast Delivery Service onboarding by unifying flows and simplifying setup, driving an 80%+ activation rate among new customers.

2025 · Website / Onboarding

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The New Toast Point-of-Sale Experience, Used by 120k+ Restaurants

Designed new features and supported the launch of update from pilot to GA, solving experience paper-cuts to drive up adoption and NPS.

2023 - 2024 · Tablet / Mobile / Design System

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Real-Time POS Insight Dashboard for Decisive Operator Actions

Leveraged data and user research to deliver a new POS feature mitigating a potential risk brought by compliance requirement.

2023 · User research / Data-driven design

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A Bartender Learning Management System for the Marriott International

Working at startup called HIL, I took the lead in defining and designing the product from 0 to 1, and successfully secured funding from our client.

2022 · Mobile

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